Reporting and Management

We leverage a suite of proprietary and off-the-shelf tools tool that match our customers’ reporting and management requirements.

Logicworks Customer Portal

LogicOps, our ticketing and asset management system, provides Logicworks' Network Operations Center a complete customer view, enabling rapid service delivery, change tracking, transparency, and auditability. This system allows our customers real time access to any service requests.

Performance and Remote Monitoring
ScienceLogic EM7

Powered by ScienceLogic, EM7 is the most comprehensive enterprise monitoring package available in the industry today. It scans hardware performance, available storage and compute capacity, network latency, content delivery, database performance, and a number of other criteria to ensure the health of customer systems and the delivery of customers’ applications. EM7 includes custom reporting features, application-specific plug-ins, and trend analysis.

Cloudstack: Infrastructure Management & API

Citrix CloudPlatform, powered by Apache CloudStack, is a solution for managing customers' virtual infrastructure. CloudStack is fully cross platform compatible, offering three ways to manage customers’ cloud computing environment:

  1. An easy to use web interface
  2. A Java console
  3. A full featured RESTful API
Managed Auto-Scaling

Auto-scaling enables our customers to dynamically size their applications to meet the minimum requirements of any given situation, while optimizing costs. By using Cloudstack and Stingray to derive the metrics that are important to our customers’ applications scale-on, we can create infrastructures that can form to their unique traffic patterns.

Managed Content Delivery Services (Akamai)

Through our partnership with Akamai, Logicworks offers a Content Delivery Network (CDN) service to our customers. With a system of servers that are spread throughout the world at key geographic locations, CDN is used to optimize the flow of media-rich files such as pictures and movies to end-users from around the globe with dazzling speed.

XenServer Hypervisor

Citrix XenServer is a complete, managed server virtualization platform built on the powerful Xen hypervisor. Xen technology is widely acknowledged as the fastest and most secure virtualization software in the industry. XenServer is designed for efficient management of Windows and Linux virtual servers and delivers cost-effective server consolidation and business continuity.

VMware Hypervisor

VMware is an enterprise-class hypervisor that lets our customers virtualize their servers and run applications in virtual machines in a matter of minutes. vSphere Hypervisor is based on VMware ESXi, the hypervisor architecture that sets the industry standard for reliability, performance, and ecosystem support.