High Touch Support Model
Our customers' central concern is how to best run their most important applications and web properties. CIOs and CTOs want reliable hosting options, allowing them to respond to their organization's business needs. Business executives want applications that work and are well supported.
At Logicworks, we have one tier of service: Real Support — always available, always there. Real support means talented folks based in the US that know who you are, understand how your business works and are always ready to proactively troubleshoot problems or answer questions. We get to know you, your business, and your applications, not just your infrastructure. This starts at the top and flows through the entire organization.
24x7x365 live technical support and monitoring
The front line of Logicworks support is its 24x7 Network Operations Center, which operates out of corporate headquarters at 155 Avenue of the Americas, located in Soho, lower Manhattan. NOC engineers are highly skilled in a wide variety of disciplines, and are typically capable of resolving whatever issues arise, without escalation. Logicworks has the ability to fully relocate its Network Operations for remote operations in the event of a disaster.
Make a Service Request
LogicOps™ (http://logicops.logicworks.net) is Logicworks® Customer Service Portal and Operations Support System (OSS). LogicOps is based on open-source technology, and is industry leading in its capabilities.
LogicOps lets you administer your account in several ways:
- Manage Contacts and Authorized Users (AUs)
- Securely Submit Service Requests (SRs)
- Review Bandwidth Usage across devices and account
- Open SRs, manage, and track them
- Review SR history
- Securely retrieve passwords and login information
- Add and remove consultants and authorized users
- Permit AUs to submit SRs on your behalf
- Administer your DNS hosted at Logicworks
- Make real-time changes to your DNS
- Manage A Records, MX Records, and TTL
Go to http://logicops.logicworks.net to open a ticket today.
In the event of a disaster, please check our Emergency Notifications page for updates.