Logicworks Launches MyLogicworks Online Service
NEW YORK – March 10, 2002 – Logicworks™ launched today an online service for their hosting clients to improve convenience and the quality of their service.
With MyLogicworks, clients are able to review and initiate requests related to their hosting services, review bills and invoices, set levels of permission and access to the account for their employees, and review their account history, among other online services.
“Providing excellent customer service is the most important part of our business, and MyLogicworks dramatically improves the quality of those services for every customer,” said Carter Burden, Logicworks President & CEO.
Logicworks anticipates that in addition to enhanced customer satisfaction, the benefits will include reducing the staff time required to complete minor tasks, and greater coordination between the internal Logicworks functions.
“MyLogicworks will help boost our level of productivity since it ties directly into our CRM system linking Sales, Accounting, and network operations,” explained Joshua Stone, Logicworks COO. “This frees resources, enabling us to focus on improving our core services.”
Logicworks clients and partners have already felt the impact. “MyLogciworks makes account administration a whole lot simpler for our clients and partners,” said Gregg Kitaeff, VP of Sales. “We think this service is by far the best service available, and no other hosting providers provide this level of convenience to their dedicated server accounts,” Kitaeff concluded.
