History
This focus on only the most complex hosting requirements drives everything we do at Logicworks: from the engineers we hire, to the technologies we adopt, to the systems we build to manage your applications.
The result? You get the most reliable, flexible, and personal service imaginable, you get solutions and support that are never watered down, and you regain total confidence in your complex infrastructure.
The Most Advanced Customers
Logicworks strategy of complex hosting as a core competency evolved out of surviving the dot-com era of the late nineties and observing the phenomenon that clients with the most critical systems were most often our smartest and most enjoyable clients to work with. Working with the most successful ASPs and Software as a Service (SaaS) providers, ecommerce businesses, and high-traffic content providers, we have become experts in designing and maintaining infrastructures to support the mission-critical applications of our diverse, global client base.
The Most Qualified Engineers
By focusing exclusively on clients with complex hosting requirements, our customers are able to get immediate attention from qualified Logicworks support staff without long wait times or frustrating escalation paths.
With an average of six years of network operations center experience, Logicworks engineers not only have the specific skills to accomplish complex tasks, but the hands-on, in-the-trenches experience that is essential when confronting a situation that no one has ever seen before. No amount of complexity or sophistication in automated systems can ever replace the role of the skilled operator: Human intelligence, informed by experience, remains the key differentiator in keeping critical systems up and running.
Our clients benefit by being able to tap into vast levels expertise without having to hire full time staff to master topics such as load-balancing, high-availability clustering, security, data recovery, VMware, Microsoft or Red Hat administration, Oracle, Microsoft SQL, or MySQL database administration.
The Most Refined Systems
Logicworks has built its internal systems specifically to support complex hosting customers. We implement repeatable, automatable procedures wherever possible, and have designed our own ticketing and asset management system LogicOps, which provides tracking and documentation to ensure precise and rapid delivery of services. Logicworks also undergoes an annual SAS70 Type II audit which our clients can leverage as necessary for their own compliance requirements.
The Most Reliable & Innovative Solutions
When Logicworks collaborates with its clients to help them design an architecture for their application, we walk through each aspect of the design to determine what happens in the event that any one component fails. In almost all cases, Logicworks implements solutions with devices in paired configurations, where not only a server itself can fail, but all the devices within its fault domain can fail. In other cases, where uptime is absolutely paramount, Logicworks can design and implement true multi-site high-availability, where an entire data center can go offline without interrupting the flow of traffic and transactions. Redundancy is not only Logicworks credo, its what allows us to have great relationships with our customers, and enables them to absorb the inevitable hiccups and bumps of typical Internet operations without breaking a sweat.
This search for ever increasing reliability drives a spirit of innovation at Logicworks and clients look to us to make new technologies work reliably for their business. The value of Logicworks is not just what we can do now, but what we will be able do in the future. The momentum of innovation is deeply ingrained in our culture, and we are always looking for more reliable, more cost-effective, and more scalable ways of delivering everything we offer.
While Logicworks will continue to expand and deepen our managed services, we will only offer services that meet the common needs of multiple clients and not stray into development or consulting services. We believe that only through exclusive focus on our core mission, keeping critical Internet applications up and running all the time, can we provide clear value to our clients, better than any other provider, and better than clients doing it themselves, acting as a true partner to their business.
