Careers

Logicworks is experiencing continual and rapid growth, and we're always on the lookout for team players who will advance our mission to provide top-notch service to complex hosting clients. The following positions are available on an ongoing basis if you have additional skills to offer, please do not hesitate to contact us.

Please send all communications to:
Logicworks
ATTN: Job Search
155 Avenue of the Americas, 5th Floor
New York, NY 10013
Fax (212) 625-5400
E-mail: hr@logicworks.net

Please note that resumes without salary requirements cannot be considered.

ENTERPRISE SOLUTIONS MANAGER (NYC)

Logicworks, an established (13+ years) NYC-based, privately held, financially stable managed services provider in growth mode is seeking a smart, enthusiastic, personable and technically literate candidate to be an Enterprise Solutions Manager (ESM) and help grow our Sales Department. Technical background and sales experience are essential. MUST be willing and able to develop/research new leads, and conduct a consultative sales process. Must also be able to provide project management support to both new and existing clients.

This is an excellent opportunity for a career-minded individual looking for stable, long-term growth. HUNTER mentality is required!

Responsibilities

Develop client base. Work alongside company's Marketing Team to expand the scope of contacts.
Manage accounts and nurture relationships to build upon existing business.
Master and understand Company’s services so they can be presented in a clear, concise fashion to existing and new clients in person, over the phone and on paper. Strong Communication skills are essential!
Negotiate new and renewal contracts.
Fulfill role of network architect consultant (Sales Engineer) to clients.
Maintain industry contacts (consultants, developers, programmers etc.) in order to best achieve the mutual goal of Logicworks and its clients.
Maintain an active understanding of Logicworks' rapidly growing industry and an awareness of both our competitors' service offerings as well as new technology that becomes available.

Requirements

B.S. or B.A. degree from a four year accredited college; Strong desire to work in sales/business development; Passion for technology; Must have strong computer skills and be internet savvy; Candidate must have excellent oral and written communication skills; Must be able to grasp new information quickly and work independently; Needs to have 2-5 years working experience, preferably in a sales or new media/technology environment; Managed hosting/services sales experience is a big plus!

About Logicworks

Founded in 1993, Logicworks provides enterprise-level complex managed hosting solutions to Small and Medium-sized Businesses (SMBs). Logicworks matches the best products and services with the needs of the client, and has a high level of expertise in mission-critical hosting solutions for ASPs and SaaS.

Logicworks Managed Hosting includes fault-tolerant network and server architectures, 24/7 service and technical support, managed security, and full-scale backup-and-recovery services.

Please apply for this position by emailing your resume, cover letter and salary requirements to df@logicworks.net (please note that resumes without salary requirements cannot be considered).

DATABASE ADMINISTRATOR (NYC)

Logicworks, an established (13+ years) NYC-based, privately held, financially stable managed services provider in growth mode is seeking a Database Administrator (DBA).

Logicworks Managed Hosting includes fault-tolerant network and server architectures, 24/7 service and technical support, managed security, and full-scale backup-and-recovery services.

The Database Administrator is responsible for supporting and coordinating all database activities at Logicworks. He or She will establish and utilize effective policies and procedures for the definition, management, protection, and efficient utilization of systems, data and databases. This includes running scripts, installation, migration, monitoring, backup and recovery, tuning, resolving complex client related problems, and resolving all database related work orders in a timely manner. The DBA function is an integral position within the hosting industry. In our dynamic, fast-paced environment, the DBA is responsible for multiple client database installations.

Job Description

Responsibilities include:

Perform day to day MySQL, Oracle and/or Microsoft SQL Server and Linux and/or Windows database administration in large, complex environment
Responsible for the overall performance, tuning, and backup/recovery of databases and optimization of underlying operating systems and hardware architectures for managed database service clients.
Maintain database in high availability (HA) solutions to meet reliability and high client service level standards.
Support mission critical systems in a 24X7 environment.
Plan and implement database upgrades as needed.
Install, configure and upgrade SQL server software and related products.
Work with client and Logicworks sales team to design and implement scalable architectures.
Perform database backups and restores, and recover from any database system failures.
Deploy highly available architecture using MySQL native cluster, MySQL mirroring, Veritas Storage Foundation Suite etc.
Develop and maintain best practice services in support of databases
Write custom scripts to automate various daily DBA operations
Document and improve existing processes

Candidate Requirements

Bachelors Degree from an accredited four year college or university in computer science, IT, engineering or equivalent experience
Three or more years of experience as both a database administrator AND either a Linux administrator OR a Windows 2003 server administrator.
Must possess strong knowledge of network protocols (TCP/IP), applications and systems.
Requires a high degree of self-management in area of tracking, documentation and vendor / service management.
Experience working with fast paced environment and engineer teams
Motivated self-starter personality; must be able to work independently of supervision but be a willing and contributing participant on cross-functional team
Three or more years of experience in data architecture, requirements analysis, and data modeling
Must have strong written and verbal skills communication skills, and strong problem solving abilities
Must be able to perform effectively in a fast paced, multi-tasking environment while maintaining a high level of service
Experience in designing, implementing, testing and maintaining data replication services, as well as database backup, security and recovery strategies
Strong familiarity with database clustering & log shipping
Experience in installing and administering database instances in design, development, test and production environments.
Experience with Shell scripting
Experience with external storage arrays, fiber channel switches and HBAs and SCSI raid storage devices.
Should have information security experience and strong understanding of security patches.
Experience in SQL software and client / server configuration in a Windows and/or Linux environment; in at least two of Oracle 10g, MySQL, MSSQL with additional requirements as below for each.
a) Oracle Requirements
- Experience as an Oracle Database Administrator.
- Experience supporting Oracle 10g Production Databases.
- Widespread knowledge of database backup recovery options including RMAN
- High level of proficiency with SQL and Database Performance Tuning techniques
- Competency with cost based optimization techniques
- Excellent understanding of Oracle RAC, Dataguard and advanced replication
- Familiarity with Oracle Advanced Security Options, Virtual Private Database, and Streams is a plus.
b) MySQL Requirements
- Hand on experience with day to day MySQL administration in a production Linux environment
- 1+ years experience with MySQL 5.0.
- Experience with backup and recovery tools
- Experience with MySQL bi-directional replication
- Should have prior experience with Master/Slave, transaction log replication, and other disaster recovery strategies
- Must be an expert in performance tuning
- Should have understanding of HA architecture like MySQL native cluster
- Needs to be proficient with Red Hat ES3 and ES4
- Must know how to support mission critical systems in a 24X7 environment
c) Microsoft SQL Server Requirements
- 3-5 years DBA experience with Microsoft SQL Server in a 24x7 environment
- Experience with MS SQL Server 2005 / 2000
- Strong proficiency with Microsoft Windows 2003, Windows 2000, Microsoft IIS, SQL Server, Microsoft Enterprise Windows Clustering, Veritas Storage Foundation and Windows Security practices and Server hardening.
- Experience writing T-SQL stored procedures
- Experience with Microsoft IIS, ASP, ASP.Net, ODBC
- Experience supporting 100+ GB databases at 10,000 * 50,000 SQL transactions/sec
- Experience with DBCC trace flags to trouble-shoot performance and resolve deadlock issues
- Experience with Profiler, Performance Counters, PerfMon, Microsoft Operations Manager and other performance and index fragmentation analysis tools
- Proficient in SQL Server Replication technologies with experience in DTS, log shipping, database mirroring, and other high level data management techniques in a 24x7 production environment.

Please apply for this position by emailing your resume, cover letter and salary requirements to df@logicworks.net (please note that resumes without salary requirements cannot be considered).

LOGISTICS ENGINEER (NYC, Secaucus, NJ)

Logicworks, an established (13+ years) NYC-based, privately held, financially stable managed services provider in growth mode is seeking a Logistics Engineer.

Logicworks Managed Hosting includes fault-tolerant network and server architectures, 24/7 service and technical support, managed security, and full-scale backup-and-recovery services.

The role of Logistics Engineer is an entry-level position in the hosting industry working for a growing complex hosting provider.

The Logistics Engineer is a member of the Logistics team and is responsible for hardware provisioning, replacement of failed hardware, and hands-on response to hardware emergencies. He/She is also responsible for the preparation of rack and data center space for addition of clients and any other hands-on work required at the data center. Logistics Team Engineers are directly accountable to the Logistics Manager.

Job Description

Responsibilities include:

Install, configure and maintain server-class hardware
Install, configure and maintain network infrastructure hardware (switches, routers)
Assemble and test components and imaging drives to put live spares on the network
Perform hardware upgrades and planned replacements of failed components
Coordinate with our Network Operations Center engineers to provide the best service for our clients
Communicate with management and other engineering groups knowledge of hardware compatibility/installation/performance issues
Revise logistical policies/procedures to streamline the team's workflow, and maintain documentation of the types of hardware used by Logicworks as well as known issues with various hardware types.
Maintain some responsibility for inventory including receiving ordered components, processing RMA’s and alerting Logistics Director when components need to be ordered to maintain spare hardware on the network
Initial entry of data into LogicOps for new hardware and reflect any changes to hardware or network information made by Logistics team into LogicOps
Provide hand-on response to emergencies as directed by other members of the NOC
Continue learning about new and evolving hardware technologies, network/system administration technologies and techniques, and anything else that may relate to expertise in the field of IT

Candidate Requirements

Minimum 2 years experience with desktop and server hardware troubleshooting and maintenance
Experience coordinating RMA/Warranty returns
Strong knowledge of TCP/IP networking
Ability to maintain detailed record keeping of system/network configuration for inventory management
Familiarity with configuring Cisco switches (IOS and CatOS)
Experience with Windows Server 2000/2003 in Standard/Enterprise flavors
Knowledge of Red Hat Linux EW/WS2 and higher
Strong communication skills

Please apply for this position by emailing your resume, cover letter and salary requirements to df@logicworks.net (please note that resumes without salary requirements cannot be considered).

NETWORK RESPONSE TEAM ENGINEER (NYC)

Logicworks, an established (13+ years) NYC-based, privately held, financially stable managed services provider in growth mode is seeking a Network Response Team Engineer.

Logicworks Managed Hosting includes fault-tolerant network and server architectures, 24/7 service and technical support, managed security, and full-scale backup-and-recovery services.

Network Response Team Engineers (NRT) are responsible for fielding client calls, e-mail requests, and requests placed through the ticketing system at all hours of the day. They work three 12-hour shifts per week with an additional 4 hours to be arranged individually.

Primary responsibilities include:

Monitoring servers for connectivity and running services;
Monitoring dedicated access lines for connectivity;
Handling calls in the Network Operations Center queue -- providing general support, troubleshooting issues, and opening service request tickets. Engineers are expected to solve issues to the best of their abilities and to escalate issues when warranted;
Supporting network related services (DNS, shared e-mail, shared Microsoft Exchange) and value-added services for servers (firewall configuration, load balancer configuration, anti-virus services, etc.);
Imaging and initial configuration of Windows or Linux servers; adding servers into monitoring and administrative systems to prepare servers for turnover to client;
Configuration of services on clients' dedicated servers (Apache or IIS configuration, Sendmail and other mail related configuration, installation of perl modules, etc.);
General troubleshooting of issues with T1 lines, opening tickets for problem circuits with vendor;
Assembling and testing server components; hands-on work at any of the data centers as necessary. Though not primarily responsible for work which needs to be done in the datacenter, all engineers may be called upon to do emergency work in the datacenter if Logistics Team members are unavailable;
Other tasks and extended projects as assigned. All engineers are involved in one or more projects to build, maintain, upgrade, or extend services we are offering. NRT engineers are more likely to have a secondary role supporting senior engineers, and engineers who are in during the day will have a lead role in projects.

Candidate Requirements:

Associate’s degree in a related field, or equivalent work experience;
Minimum of 1-3 years of related technical support experience;
Ability to work evenings and weekends as required - Must be a flexible person;
Requires knowledge and experience in a full range of technology platforms and data network systems
Excellent customer service and strong communication skills are a must.

Please apply for this position by emailing your resume, cover letter and salary requirements to df@logicworks.net (please note that resumes without salary requirements cannot be considered).