Logicworks Managed Hosting Solutions

Sales Consultant (NYC)

Logicworks, an established (13+ years) NYC-based, privately held, financially stable managed services provider in growth mode is seeking a smart, enthusiastic, personable and technically literate candidate to be an Enterprise Solutions Manager (ESM) and help grow our Sales Department. Technical background and sales experience are essential. MUST be willing and able to develop/research new leads, and conduct a consultative sales process. Must also be able to provide project management support to both new and existing clients.

This is an excellent opportunity for a career-minded individual looking for stable, long-term growth. HUNTER mentality is required!

Responsibilities
Develop client base. Work alongside company's Marketing Team to expand the scope of contacts.

• Manage accounts and nurture relationships to build upon existing business.
• Master and understand Company's services so they can be presented in a clear, concise fashion to existing and new clients in person, over the phone and on paper. Strong Communication skills are essential!
• Negotiate new and renewal contracts.
• Fulfill role of network architect consultant (Sales Engineer) to clients.
• Maintain industry contacts (consultants, developers, programmers etc.) in order to best achieve the mutual goal of Logicworks and its clients.
• Maintain an active understanding of Logicworks' rapidly growing industry and an awareness of both our competitors' service offerings as well as new technology that becomes available.

Requirements
B.S. or B.A. degree from a four year accredited college; Strong desire to work in sales/business development; Passion for technology; Must have strong computer skills and be internet savvy; Candidate must have excellent oral and written communication skills; Must be able to grasp new information quickly and work independently; Needs to have 2-5 years working experience, preferably in a sales or new media/technology environment; Managed hosting/services sales experience is a big plus!

Please apply for this position by emailing your resume, cover letter and salary requirements to hr@logicworks.net.

Logistics Engineer (NYC, Secaucus, NJ)

The role of Logistics Engineer is an entry-level position in the hosting industry working for a growing complex hosting provider.

The Logistics Engineer is a member of the Logistics team and is responsible for hardware provisioning, replacement of failed hardware, and hands-on response to hardware emergencies. He/She is also responsible for the preparation of rack and data center space for addition of clients and any other hands-on work required at the data center. Logistics Team Engineers are directly accountable to the Logistics Manager.

Responsibilities include:

• Install, configure and maintain server-class hardware
• Install, configure and maintain network infrastructure hardware (switches, routers)
• Assemble and test components and imaging drives to put live spares on the network
• Perform hardware upgrades and planned replacements of failed components
• Coordinate with our Network Operations Center engineers to provide the best service for our clients
• Communicate with management and other engineering groups knowledge of hardware compatibility/installation/performance issues
• Revise logistical policies/procedures to streamline the team's workflow, and maintain documentation of the types of hardware used by Logicworks as well as known issues with various hardware types.
• Maintain some responsibility for inventory including receiving ordered components, processing RMA’s and alerting Logistics Director when components need to be ordered to maintain spare hardware on the network
• Initial entry of data into LogicOps for new hardware and reflect any changes to hardware or network information made by Logistics team into LogicOps
• Provide hand-on response to emergencies as directed by other members of the NOC
• Continue learning about new and evolving hardware technologies, network/system administration technologies and techniques, and anything else that may relate to expertise in the field of IT.

Candidate Requirements:

• Minimum 2 years experience with desktop and server hardware troubleshooting and maintenance
• Experience coordinating RMA/Warranty returns
• Strong knowledge of TCP/IP networking
• Ability to maintain detailed record keeping of system/network configuration for inventory management
• Familiarity with configuring Cisco switches (IOS and CatOS)
• Experience with Windows Server 2000/2003 in Standard/Enterprise flavors
• Knowledge of Red Hat Linux EW/WS2 and higher
• Strong communication skills

Please apply for this position by emailing your resume, cover letter and salary requirements to hr@logicworks.net

Network Operations Engineer (NYC)

Network Response Team Engineers (NRT) are responsible for fielding client calls, e-mail requests, and requests placed through the ticketing system at all hours of the day. They work three 12-hour shifts per week with an additional 4 hours to be arranged individually.

Primary responsibilities include:

• Monitoring servers for connectivity and running services;
• Monitoring dedicated access lines for connectivity;
• Handling calls in the Network Operations Center queue -- providing general support, troubleshooting issues, and opening service request tickets. Engineers are expected to solve issues to the best of their abilities and to escalate issues when warranted;
• Supporting network related services (DNS, shared e-mail, shared Microsoft Exchange) and value-added services for servers (firewall configuration, load balancer configuration, anti-virus services, etc.);
• Imaging and initial configuration of Windows or Linux servers; adding servers into monitoring and administrative systems to prepare servers for turnover to client;
• Configuration of services on clients' dedicated servers (Apache or IIS configuration, Sendmail and other mail related configuration, installation of perl modules, etc.);
• General troubleshooting of issues with T1 lines, opening tickets for problem circuits with vendor;
• Assembling and testing server components; hands-on work at any of the data centers as necessary. Though not primarily responsible for work which needs to be done in the datacenter, all engineers may be called upon to do emergency work in the datacenter if Logistics Team members are unavailable;
• Other tasks and extended projects as assigned. All engineers are involved in one or more projects to build, maintain, upgrade, or extend services we are offering. NRT engineers are more likely to have a secondary role supporting senior engineers, and engineers who are in during the day will have a lead role in projects.

Candidate Requirements:

• Associate's degree in a related field, or equivalent work experience;
• Minimum of 1-3 years of related technical support experience;
• Ability to work evenings and weekends as required - Must be a flexible person;
• Requires knowledge and experience in a full range of technology platforms and data network systems
• Excellent customer service and strong communication skills are a must.

Please apply for this position by emailing your resume, cover letter and salary requirements to hr@logicworks.net.